While communication is a two-way street, too often we come to a conversation with an agenda to be heard. Good listeners focus on understanding what’s being said, rather than thinking of what they want to say next. Listening takes patience and mental energy; however, it is never too late to retrain ourselves!  Being unheard can result in a feeling of being disconnected and disengaged, which makes it all the more critical that we all perfect the art of listening…..