As organizations continue to implement flexible work options in the wake of Coronavirus (COVID-19), employees are learning what working from home really entails — and for some, that includes unfamiliar technologies.
For newly remote employees, the realities of working online and navigating new technologies can be a rude awakening. Amanda Bergson-Shilcock, senior fellow at the National Skills Coalition, is quoted in this article stating there are “tens of millions of workers in [the U.S.] who have very limited or no digital skills.”
It’s up to employers to help these workers get through the initial learning curve that comes with unfamiliar digital tools. As organizations make the move to virtual work, they should focus on ensuring new remote workers are trained and well-informed on any relevant technologies they’ll need to work productively.
This article touches on some important points, like the importance of fostering a safe space where employees can voice questions and concerns surrounding new technologies. In addition, organizations should take care to introduce digital tools that are user-friendly and require minimal training to use and understand.
Above all, leaders should practice social intelligence and encourage open collaboration between employees. There’s no doubt there will be a learning curve when it comes to virtual work, but when organizations come together, there’s also no doubt it can and will be overcome.
“Looking forward, Malhotra said, "L&D organizations must develop upskilling and retraining programs that can successfully educate a broad audience and equip them with the skills to be productive using digital technologies.”