The quote below is a quote within the attached article. The message here is not a new one, but it's critical: what you say, and how you say it, matters.

Back in the day, you might have heard the phrase "sticks and stones may break my bones, but words will never hurt me." This is an old nursery rhyme and it posits that words themselves are without power. The meaning we assign to the words is what makes them strong. Noting that the person saying it may have an intention for the words, but it's the listener/receiver who truly has accountability for creating the power in the words.

Lest we forget this, listening is more critical than speaking. Actually caring is more impactful than not. How you ask a question can, in itself, deliver a message.

There are some good ideas here to enhance your communications.