We all are faced with difficult conversations throughout our workday. Preparing for the conversation takes empathy and trust that you can work through the missed expectation calmly, and create a path forward to achieve the desired outcome.  

This article thoughtfully explores all possible scenarios and prepares you for the conversation. Do not act in haste or with emotion. Be one step ahead. Ask lots of questions. Take the time to think through the scenarios and prepare for the best and the worst outcomes.