Conflict is a fact of life. I'm not talking about armed combat (that doesn't happen too often in business), I mean the day to day disagreements and disagreeable situations that come up. This can be with a peer, a boss, an employee, or a customer.

Most people (me, for example) are generally conflict adverse. We shy away from the emotions (anger, fear) in favor of compromise, an easy solution.

The key is developing a mindset that embraces and works with conflict to derive a more powerful outcome for the organization and the parties involved.