If you’re like me, frustrations come up all the time. If I’m lucky, it’s weekly, rather than daily (or hourly). It’s how we deal with them that can make all the difference.
Each situation will be accompanied with a story or two. Someone’s perception of what happened, what the were supposed to do, an unexpected reaction.
I revert to inquiry, as well as neutrality. No matter who’s telling you the story, they have have a stake, an angle. It can be that reaction, when reviewed dispassionately, that is the root of the frustration.
The job of a leader — and everyone, actually — is to uncover the stories that can add a greater sense of meaning to a shared experience.