I like how this article reminds us that customer experience is multi-channel. We are of course in personal contact with our customers, but so is our AI, our machine learning, and our analytics.
The customer (AND CANDIDATE!) experience is about all these things at once and giving customers and candidate the opportunity to see value in each of these avenues offers something for everyone.
In Affinix, we're always candidate-centric, with an eye to making sure our client partners also have the related analytics they need. A good reminder why this is so important.
“Major disruptors in the customer relations industry are driven by an intense need to secure personal connections with customers – both current and potential – as a means to enhance the customer experience at all touch-points through a customer-for-life mind-set,” said Eugenio Cassiano, Chief Innovation Officer at SAP Hybris.