When you think about Operational Excellence, you can boil it down to the guiding principles around our commitment to our clients, colleagues and shareholders, the value we add, how we will do the work and the methodology we have in place to support a culture of excellence. All are extremely important to ensure we foster a culture that promotes our colleagues being able to do their best work.

The continued evolution of business processes with disciplined program management help support our commitment to our clients and a culture focused on operational excellence.