I love this emphasis on the value of authentic relationships!  They pay huge dividends for Product Leaders.

With the volume of requests (features, defects, pilots, etc.) product managers receive, it's impossible to give everyone they want and when they want it.

Having authentic relationships with all of your stakeholders and making the time to listen to them goes a long way when higher priorities keep you from meeting their desired dates or functions.

Invest in authentic relationships with your stakeholders.  It doesn't take a lot of effort to let them know you care about them and their goals.