Millennials are used to working at the speed of technology. New apps, new software updates, and continuous improvement is an everyday occurrence. When coaching millennials, keeping an open mind, asking questions and creating a judgement-free zone are key.
Mutual respect is earned. Demonstrating shared goals and the common desire to delight all your customers at once will resonate with the younger members of your workforce. And, don't forget collaboration. Including the team from the beginning will create the atmosphere we can all thrive in.
In terms of basic personality, Millennials are no different than we were when we entered the workforce. What is different is how we need to work as a result of the rapid evolution of technology changes. Coaching Millennials is all about supporting this generation in their desire to have freedom to innovate and create customer satisfaction, while respecting their value system of working smart and not hard.