Conflict is a fact of life. I'm not talking about armed combat (that doesn't happen too often in business), I mean the day to day disagreements and disagreeable situations that come up. This can be with a peer, a boss, an employee, or a customer.
Most people (me, for example) are generally conflict adverse. We shy away from the emotions (anger, fear) in favor of compromise, an easy solution.
The key is developing a mindset that embraces and works with conflict to derive a more powerful outcome for the organization and the parties involved.
We all struggle with conflict, but the path to becoming conflict competent is to first adopt the right mindset, learn the skills and practice. With the right support system, a company can shift from a costly culture of avoidance to a prosperous culture of quick course-correction.